Architectural Guarantee: Customer ticket text used for AI triage and duplicate detection remains entirely inside the VectorKan environment. No ticket content is transmitted to external AI providers or third-party APIs.

Why local intelligence matters

Most modern SaaS tools send your customer ticket data, bug reports, and stack traces to external cloud AI APIs for processing. This creates security risks, compliance complications, latency budgets, and per-token pricing tiers.

VectorKan takes a fundamentally different architectural approach:

  • In-Process Heuristics & Embeddings: Similarity detection and triage algorithms run inside the VectorKan application engine.
  • Zero Third-Party Calls: Ticket text, customer names, and descriptions never leave your database server.
  • No API Keys Required: You never need to supply an OpenAI or Anthropic API key to use VectorKan's AI features.
  • Unlimited Volume: Triage and duplicate detection are free on every plan with zero latency budget.
Have questions or need technical assistance? Our engineering and product support team is here to help.

Rejoining the server...

Rejoin failed... trying again in seconds.

Failed to rejoin.
Please retry or reload the page.

The session has been paused by the server.

Failed to resume the session.
Please retry or reload the page.