Troubleshooting common issues

1. My ticket isn't showing up on the board

Cause: You may have an active search filter applied, or the ticket status is mapped to a column that is hidden.

Solution: Click Clear filters on the board toolbar. Check Workflow settings to verify all statuses are assigned to active columns.

2. Client cannot submit a request through the portal

Cause: The portal may be disabled, an incorrect passcode was entered, or the client's email domain is restricted.

Solution: In Projects → Requests → Portal settings, check that Public request portal is enabled and verify allowed email domains.

3. Overdue notification emails not received

Cause: Notification emails might be filtered into spam/promotions folders.

Solution: Check spam folders and add notifications@vectorkan.com to your approved sender list.

Still stuck?

Contact support at support.vectorkan@gmail.com or visit our Contact Us page.