VectorKan
Troubleshooting
⏱️ 4 min read
Notification and email delivery troubleshooting
Ensure mention notifications, issue assignment alerts, and customer portal response emails are delivered reliably.
Summary: How to verify and troubleshoot notification delivery in VectorKan.
In-app notification bell
If you do not see notifications in the top-right bell icon, ensure that:
- You were specifically assigned to the ticket, or mentioned with
@yourhandle. - You are listed as an active Watcher on the issue.
Customer email notifications
When replying to a customer request, verify that the customer's email address in the request record is spelled correctly.
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